Our General Privacy Policy

Introduction

Town and Country Legal Services LLP (TCLS LLP) is a limited liability partnership registered in England and Wales, registration number OC342627. We are also authorised and regulated by the FCA for our consumer debt recovery activities, number 698327. We are registered with the Information Commissioners Office Data Protection Register under number Z7422031

The Type of Personal information We Collect?

We currently collect and process the following information:

  • Personal Data - Personal data is information that can be used to identify you as an individual such as name, address and contact information. This may include family and relationship information where you have dependents or share your home with people.
  • Financial and Employment Data - Financial and employment data is information from your credit file, income and expenditure data, account information and any other information relating to your ability to repay your account.
  • Technical Data - Technical data we capture from the devices and technology you use to interact with us such as IP addresses.
  • Special Categories of Personal Data - Special types of data that you specifically consent to allow us to use such as data relating to health data and data relating to any criminal convictions and offences. We do record data relating to religious or ethnic origin, religious beliefs or genetic and biometric data.

How we get the personal information and why we have it?

We collect your information in the following ways:

  • We obtain data from our clients.
  • We obtain data from you via phone calls, emails and via forms on our web site.
  • We keep records of correspondence between us, including letters, email and SMS.
  • We record phone calls between you and our staff for training and monitoring purposes.
  • When you use our website, we collect information concerning your usage of the website, behavioral patterns, which pages you viewed, traffic data and the originating domain name of your ISP.
  • We access third party data sources and combine and process data from those sources with your personal data.
  • Third parties that we appoint may collect personal data from you and pass it on to us.

We use the information that you have given us in order to:

  • To help us service your account.
  • To verify your identity.
  • To manage our operations and improve our service to you.
  • To obey laws and regulations that apply to us.
  • Detection, investigation, reporting, and prevention of financial crime.

We may share this information with:

  • Solicitors
  • Government Services
  • Court Services
  • Insolvency Practitioners
  • Insolvency Services
  • Debt Management Agencies
  • Process Services
  • Tracing Agencies
  • Credit Reference Agencies
  • Process Servers
  • Field Agents contracted by TCLS LLP
  • Staff employed or contracted by TCLS LLP

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation.
  • We have a legal obligation.
  • Your explicit consent with regards to Special Categories of Personal Data. You are able to remove your consent at any time.

How we store your personal information?

Your information is securely stored on an encrypted server within a locked cabinet.

How long do we retain your personal data?

  • If you are a client we will hold your information whilst you are a client of TCLS LLP.
  • If you are a customer of one of our clients we will hold your information for a period of six years after your account has been cleared, in order to respond to any complaints or queries, comply with legal and regulatory obligations to keep certain records.

Your data protection rights?

Under data protection law, you have rights including:

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