Consumer Duty
Committed to Fair Debt Collection and the FCA Consumer Duty
Our Commitment to Fair Debt Collection
At Town and Country Legal Services LLP, we take pride in our ethical approach to debt collection. We understand that individuals facing financial difficulties deserve to be treated with respect and empathy. As a responsible debt collector, we adhere to the guidelines set forth by the Financial Conduct Authority (FCA) Consumer Duty to ensure fair treatment of customers in the debt recovery process.
What is the FCA Consumer Duty?
The FCA Consumer Duty is a regulatory framework implemented by the Financial Conduct Authority to protect customers from unfair practices and promote better treatment within the financial services sector. It sets clear expectations for how debt collectors and financial firms should interact with individuals facing debt-related challenges.
How Does It Affect Debt Collection?
The FCA Consumer Duty places specific obligations on debt collection agencies like ours, ensuring we act fairly and transparently in customer interactions. Some critical aspects of Consumer Duty, as it relates to debt collection, include:
- Treating Customers Fairly: We are committed to treating all customers with fairness, dignity, and respect. We understand that debt-related issues can be distressing, and we aim to be empathetic and sensitive in our communications.
- Clear and Transparent Communication: Our communications with customers are clear, straightforward, and free from misleading information. We provide accurate information about debts, repayment options, and potential consequences.
- Identifying Vulnerable Customers: We are dedicated to identifying and supporting vulnerable customers who may require additional assistance or alternative solutions. Our team is trained to handle such cases with care and understanding.
- Reasonable Repayment Plans: We work with customers to develop fair and affordable repayment plans based on their financial circumstances. We aim to find solutions that are mutually beneficial for both parties.
Your Rights as a Customer
As a customer, you have certain rights protected under the FCA Consumer Duty:
- Fair Treatment: You have the right to be treated fairly and without harassment during the debt recovery process.
- Transparent Information: You have the right to receive clear and accurate information about your debt, including the total amount owed.
- Protection from Misleading Practices: Debt collectors must not use deceptive or misleading practices to recover debts.
- Privacy and Data Protection: Your personal and financial information is treated with the utmost confidentiality and in compliance with data protection laws.
Contact Us
If you have any questions or concerns or wish to discuss your debt repayment options, our dedicated team is here to assist you.
- Phone: 0203 358 0050
- Email: collections@tclsllp.com
- Write to Us: Town and Country Legal Services LLP, First Floor, Quadrant House, 47-65 Croydon Road, Caterham, Surrey, CR3 6PB
At Town and Country Legal Services, we believe in upholding the principles of fairness and compassion in our debt collection practices. Our commitment to the FCA Consumer Duty ensures that your rights as a debtor are respected, and we work with you to find suitable solutions to your financial challenges.
Please feel free to contact us if you require any assistance or have questions about your debt. We are here to help you navigate this difficult time while maintaining our dedication to fair debt collection practices.
Disclaimer: The information provided on this web page is for general informational purposes only and does not constitute legal or financial advice. Please consult a qualified professional for specific advice regarding your debt situation.