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• The Importance of Accurate Paperwork

The Importance of Accurate Paperwork

Part 3 of our series discussing debt collection strategies for funeral directors.

Funeral directors are businesses like any other, and must ensure that any paperwork completed at the time of arrangement is completed accurately.

In most instances, good practice would be to take a deposit to cover the disbursements which will need to be paid out. These may include such costs as crematorium or cemetery fees, doctors' fees, minister, church, and order of service fees, organist and verger fees, press notice, churchyard grave digging and headstone fees, and the burial cross to name just some of them. But most important of all is to make sure that, after the event, your professional fees are paid.

It is imperative that full attention is paid to the funeral confirmation form. With all the costs and expenses agreed, even with the payment terms signed and dated by the customer and a copy made available to them, there will always be a number of customers who will make excuses for non-payment, or who will fail to respond to payment requests.

Here, at Town & Country Legal Services, we act for many funeral directors and have done for many years. If you have any problems in this area, please call us on 01883 212121 or email enquiries@tclsllp.com, and we will do our best to help you. We can also arrange a free Zoom virtual meeting with you if this helps.