The Psychology of Debt Recovery
As a bursar or a finance manager, have you ever asked yourself whether you are following the correct procedures with new clients? Or whether you could maybe tweak things for a smoother customer journey? Do you have an effective communication strategy in place should things turn sour?
Even if you are communicating at a basic level, high-quality mediation and negotiation skills really are key components in facilitating the recovery of outstanding debts. Our experience tells us that third-party psychology often has a profound effect and can lead to prompt resolution. We can act as the fifth element, only paid commissions upon results and focused on obtaining the best outcome for all parties.
If you think we could be of use, please give us a call on 01883 212121 or we can arrange a free virtual meeting via Zoom.