Employing Forbearance and Understanding
When dealing with outstanding debts, it is important to understand and empathise with the fact that your customer's situation can change drastically without a moment's notice.
This could be due to financial issues, ill health, unforeseen circumstances, or other factors. In turn, this can make you feel uncomfortable about chasing debts from vulnerable customers. The most suitable approach at these times is one that employs forbearance and understanding and aims to achieve the best results for all parties involved. Following this path will ensure that the customer begins their recovery process sooner rather than later and avoids making them feel like they've dug themselves a hole from which it's impossible to escape. We have many years of experience in dealing with vulnerable customers.
If you have found yourself in a situation where you are unsure how to proceed in a similar case, please call us on 01883 212121 or email enquiries@tclsllp.com to discuss the situation.