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• Collection Etiquette for Vulnerable Customers

Collection Etiquette for Vulnerable Customers

Part of our series discussing issues relating to vulnerable customers.

When dealing with vulnerable customers, it is essential that they quickly realise that we are all on the same side, jointly working together towards the best possible outcome for all parties involved. By dealing with customers in a caring, sensitive and fair manner and with the utmost forbearance and patience, great results can be achieved by all parties. Most importantly, this approach will significantly benefit the customer by helping to improve their credit record by paying off their debts and also relieving the burden and worry which may also be contributing towards their vulnerability.

For more information on this topic, or to arrange a meeting, please call us on 01883 212121 or email enquiries@tclsllp.com