Steps to Take Prior to Collection
Part of our series discussing issues relating to vulnerable customers.
In all vulnerability cases, it is essential to establish whether the vulnerability is permanent or circumstantial. Collections are generally only possible from customers who are circumstantially vulnerable as their situations may improve. As there is a requirement to ask any vulnerable customer whether the details of the vulnerability can be recorded, such information can often be overlooked from collection portfolios. Hence a sensitive series of contact letters, emails, SMS messages or telephone calls is deemed most appropriate, in cases where the vulnerability criteria is unknown. Once this has been established, we can then arrange for the settlement process to begin.
For more information on this topic, or to arrange a meeting, please call us on 01883 212121 or email enquiries@tclsllp.com